At Star Path Bio, the integrity, purity, and safety of our research compounds are our highest priorities. Because our products are intended strictly for research purposes only and are extremely sensitive in nature, we follow a strict no-refund, no-return policy.

All sales are final.

We do not provide refunds or accept returns for any reason—including ordering errors, change of mind, or product misuse. This policy ensures consistent quality control and guarantees that every customer receives uncompromised research-grade materials.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, you must contact us within 48 hours of delivery at support@starpathbio.com.

Please include:

• A clear description of the issue

• Photos of the product and packaging

Our support team will review your submission and determine eligibility for a replacement.

Refund Eligibility

Refunds may only be considered in rare situations, such as:

• The order was never delivered due to an internal error

• A replacement is not possible and the issue was reported within the required timeframe

We cannot issue refunds or replacements for products that have been opened, used, tampered with, or returned without prior authorization.

Support

If you need help with your order, please contact our support team:
Email: support@starpathbio.com